{"id":11,"date":"2025-09-17T17:35:38","date_gmt":"2025-09-17T17:35:38","guid":{"rendered":"https:\/\/enorama.org\/?page_id=11"},"modified":"2025-10-02T22:00:38","modified_gmt":"2025-10-02T22:00:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/enorama.org\/en\/refund_returns\/","title":{"rendered":"Shipping and returns information"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Shipping information<\/strong><strong>\u200b<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">FREE delivery applies to all orders over 150 BGN. All orders are sent by courier company Econt.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For orders received after 12.00 on the same working day, we ensure dispatch at the earliest within the next day and arrival to the recipient within 96 hours depending on the conditions of the courier company Econt.&nbsp;<strong>after 12.00<\/strong>&nbsp;on the same business day, we ensure shipment at the earliest within the next and arrival at the recipient&nbsp;<strong>up to 96 hours<\/strong>&nbsp;depending on the conditions of the courier company Econt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Return or exchange<\/strong><strong>\u200b<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon receipt of the goods, you have the option to open your parcel and make sure that the product is the one that you stated in the order, as well as making sure that nothing is broken.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If there is a discrepancy between the goods you have received and the goods you have ordered, please contact us on +359 2 4422361 so that we can check and find a solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you find a damaged or broken product, please take a picture, email it to&nbsp;<a href=\"mailto:office@enorama.biz\">office@enorama.biz<\/a> &nbsp;and call us immediately at. +359 886376704. You can return the product back to our office at no extra charge. Please describe all your comments and what you are not satisfied with in the delivery note in the presence of the supplier or courier.&nbsp;<strong>The return of damaged or broken goods at the time of delivery is at our expense.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No return or exchange is possible after delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please always provide a correct and accurate address, contact person and\/or telephone number when submitting your request. We shall&nbsp;<strong>not be liable for inaccurate performance of the order as a result of incorrect information submitted<\/strong>. If the goods are handed over to a third party on your behalf and are not mentioned in your order, you lose your right to claim.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0418\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u0437\u0430 \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u0430\u200b \u0411\u0415\u0417\u041f\u041b\u0410\u0422\u041d\u0410 \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u0430 \u0432\u0430\u0436\u0438 \u0437\u0430 \u0432\u0441\u0438\u0447\u043a\u0438 \u043f\u043e\u0440\u044a\u0447\u043a\u0438 \u043d\u0430\u0434 150 \u043b\u0432.&nbsp;\u0412\u0441\u0438\u0447\u043a\u0438 \u043f\u043e\u0440\u044a\u0447\u043a\u0438 \u0441\u0435 \u0438\u0437\u043f\u0440\u0430\u0449\u0430\u0442 \u0441 \u043a\u0443\u0440\u0438\u0435\u0440\u0441\u043a\u0430 \u0444\u0438\u0440\u043c\u0430 \u0415\u043a\u043e\u043d\u0442.&nbsp; \u0417\u0430 \u043f\u043e\u0440\u044a\u0447\u043a\u0438, \u043f\u043e\u0441\u0442\u044a\u043f\u0438\u043b\u0438&nbsp;\u0441\u043b\u0435\u0434 12.00 \u0447\u0430\u0441\u0430&nbsp;\u043d\u0430 \u0441\u044a\u0449\u0438\u044f \u0440\u0430\u0431\u043e\u0442\u0435\u043d \u0434\u0435\u043d, \u043e\u0441\u0438\u0433\u0443\u0440\u044f\u0432\u0430\u043c\u0435 \u0438\u0437\u043f\u0440\u0430\u0449\u0430\u043d\u0435 \u043d\u0430\u0439-\u0440\u0430\u043d\u043e \u0432 \u0440\u0430\u043c\u043a\u0438\u0442\u0435 \u043d\u0430 \u0441\u043b\u0435\u0434\u0432\u0430\u0449\u0438\u044f \u0438 \u043f\u0440\u0438\u0441\u0442\u0438\u0433\u0430\u043d\u0435 \u0434\u043e \u043f\u043e\u043b\u0443\u0447\u0430\u0442\u0435\u043b&nbsp;\u0434\u043e&nbsp;96 \u0447\u0430\u0441\u0430&nbsp;\u0432 \u0437\u0430\u0432\u0438\u0441\u0438\u043c\u043e\u0441\u0442 \u043e\u0442 \u0443\u0441\u043b\u043e\u0432\u0438\u044f\u0442\u0430 \u043d\u0430 \u043a\u0443\u0440\u0438\u0435\u0440\u0441\u043a\u0430 \u0444\u0438\u0440\u043c\u0430 \u0415\u043a\u043e\u043d\u0442. \u0412\u0440\u044a\u0449\u0430\u043d\u0435 \u0438\u043b\u0438 \u0437\u0430\u043c\u044f\u043d\u0430\u200b \u041f\u0440\u0438 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inspiro_page_layout":"narrow","inspiro_hide_title":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/enorama.org\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enorama.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/enorama.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/enorama.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enorama.org\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":4,"href":"https:\/\/enorama.org\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":10429,"href":"https:\/\/enorama.org\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/10429"}],"wp:attachment":[{"href":"https:\/\/enorama.org\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}